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Frequently Asked Questions


Applicator Tampons

Do TOTM tampons contain heavy metals?

Our tampons are certified to the Global Organic Textiles Standard (GOTS), the worldwide leading textile processing standard which effectively sets the bar for organic brands across varying industries. Independent third-parties vigorously test TOTM’s entire supply chain before we are submitted as part of a GOTS audit, meaning even the purest of organic cotton fibres undergo testing for heavy metals. GOTS place limit values on safe, low concentrations of these heavy metals and we are pleased to report that TOTM complies with this, and that additional testing of our products showed no detection whatsoever of heavy metals such arsenic, lead, or cadmium.

Do you use certified organic cotton?

We do! Our tampons, pads and liners are made with organic cotton that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). GOTS has a defined set of criteria for organic fibres, including ecological and social criteria.

What are your applicator tampons made of?

Our applicator tampons have an organic cotton core, veil, and string. They also feature a biodegradable cardboard applicator and recyclable paper wrapper.

Are cardboard applicators easy to use?

We totally get that switching to cardboard applicators can be daunting, however they do the same job as plastic versions but without the environmental impact. Plastic tampon applicators are used for seconds but can stick around in landfill for up to 500 years. They cannot be widely recycled as they come into contact with bodily fluids therefore any form of plastic (whether conventional or bioplastic) will lead to plastic pollution. Our applicators are made with cardboard and will break down naturally after use.

To help you make the switch our applicators have a ‘twist-to-release’ to help the tampon glide out for a smoother insertion.

Are these as absorbent as other brands?

Our tampons comply with industry standard absorbency guidelines which you can find on the front of the pack and in our ‘help me choose’ guide above.

How are TOTM tampons different to other tampons?

Our tampons use 100% organic cotton from core to cover which sets them apart from other tampons on the market. Conventional tampons are typically made with non-organic cotton and rayon. They can also contain ingredients such as paraffin, glycerine, PEGs and titanium dioxide. These ingredients can all cause irritation during use and have a negative impact on the environment.

Our tampons do NOT use any of these ingredients. We use organic cotton from the core to the veil. Our veil helps to prevent fibre-shedding and irritation. Not all organic cotton tampons contain a veil, however we took this step for added comfort and safety.

Do your tampons contain PFAs?

PFA testing was conducted by EUROFINS in 2023 on our organic cotton pads, natural pads and tampons. All of them passed the test under the acceptance criteria specified by AFIRM Restricted Substances List 2023 ver.08. The method used in this test was the total fluorine content (meaning that different PFAS were tested, regardless of if they are or not regulated).

Are TOTM tampons sterile?

Absolutely! Safety is important to us at TOTM, that’s why our tampons are produced in a sterile environment with UV lamps based on ISO 9001, ISO 13485 and 21 CFR 820 (US FDA) standards.

Delivery & Returns

How much does delivery cost?

Enjoy free shipping on orders over £15! For any orders below £15, there’s a flat rate of just £2.50. Need it sooner? We also offer express shipping for £4.99.

When will my order arrive?

All orders placed before 4:30 PM, Monday to Friday, will be dispatched on the same day. If you place your order after 4:30 PM on a weekday, it will be dispatched the next business day. Orders made on Saturday or Sunday will be shipped on the following Monday.

Once you place your order, we’ll send you a confirmation email right away, followed by a separate email to let you know when it’s been dispatched.

  • Standard delivery (Royal Mail 2nd class): estimated 2-3 working days.
  • Express delivery (Royal Mail 1st class): estimated 1-2 working days.
  • Orders over £50 (UPS): estimated 2-3 working days.

My delivery didn’t arrive, was incorrect or arrived damaged?

So sorry to hear this! Please email us at [email protected] and we will be able to help.

I have items missing in my order, what do I do?

Please allow 2-3 working days for all items to arrive. If you do not receive all items within this timeframe then please contact our customer care team who will happily provide assistance – [email protected].

What will my items be shipped in?

We’ll deliver your TOTM order in a recyclable cardboard box (the box has pink lines on it and a ‘You’ve Got This’ slogan).

Where do you deliver?

We deliver across the UK and Channel Islands – hopefully  we’ll expand to other countries soon!

Can I return my order?

We want you to love your TOTM products. While we hope you’re always happy with your purchase, due to the nature of our products, we’re unable to accept returns for a change of mind.

However, if something isn’t quite right—whether the goods are faulty or if you’ve received the wrong order—please reach out to us. We’ll be happy to help resolve it for you. Please contact us within 14 days of delivery by email here.

Face mask

Why can’t I find TOTM face masks and TOTM chocolate bars?

Unfortunately, we’ve discontinued these products from our range. We’re all about ethical period care and are focused on creating new products that inspire better, sustainable ways to manage your period. If you have any suggestions, feel free to drop us a message anytime.

General Information

Do you have a referral scheme?

Our referral scheme has been paused temporarily while we work on something bigger and better. We want to reward you for your loyalty as well as for helping us spread the word about our planet-friendly period care. Watch this space…

Where are your products made?

All TOTM period care products are ethically-manufactured in Europe.

Why are your products more expensive than conventional brands?

At TOTM, we use only 100% certified organic cotton and natural materials, free from synthetic fibres or harsh ingredients. Our organic cotton is responsibly sourced, meeting strict social and environmental standards. While this makes our products a bit more expensive to produce than conventional period care, we’re proud to offer one of the most affordable eco-friendly ranges in the UK!

Do you have any discounts or promo codes?

We run promo discounts throughout the year. Follow us on socials and sign up for our newsletter to stay in the loop on the latest offers!

Can I please have a sample?

While we don’t offer free samples, we’ve got a sample kit for just £2! It includes a mix of our best-selling tampons, pads, and liners. Plus, you’ll get a £2 discount code to use on your first order.

Do your products contain latex?

Our period care range is made from 100% certified organic cotton. None of the products contain latex. If there are any particular ingredients you’re concerned about please pop a message to [email protected].

Liners

Do you use certified organic cotton?

We do! Our tampons, pads and liners are made with organic cotton that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). GOTS has a defined set of criteria for organic fibres, including ecological and social criteria.

What are your liners made from?

Our liners made from 100% certified organic cotton from the absorbent core through to the topsheet (the bit that sits against your skin). Unlike synthetic fibers which can lock in sweat and moisture, our organic cotton is soft and breathable. For added comfort and protection, our liners have layers of woven organic cotton to natural absorb menstrual flow. 

Alongside organic cotton, our liners feature a waterproof backsheet that’s certified compostable. To prevent any discomfort or irritation, our liners are made without rayon, fragrance/perfumes, dyes, chlorine bleach and artificial absorbents (SAP). 

Why are there 2 types of liners?

We offer our liners wrapped or unwrapped so you can choose what works best for you.  

Can you wear the liners with a thong?

You can wear our unwrapped liners with all underwear – including thongs. They feature two fold lines on the topsheet so you can adapt the shape to fit securely around a thong. 

Are these suitable for daily use?

Absolutely! Our liners are lightweight enough for daily use to absorbent very light/light fluid or discharge.

How do TOTM liners compare to other liners?

Our period care is designed to be different. We’re proud to use quality, sustainable materials throughout our range. Our organic cotton liners use 100% organic cotton from core to cover which sets us apart from the big brands and other eco brands in this space.

In other liners, you may find ingredients like fragrance, dyes, chlorine bleach and artificial absorbents (super absorbent polymers).  As we’re all about comfort at TOTM and want to prevent vaginal irritation, we leave ingredients such as this out of our liners. We love that organic cotton is naturally absorbent, super soft and breathable. It’s an eco-conscious alternative that’s kind to you and the planet. Our liners are still competitive in terms of absorbency however are the best choice for sensitive skin. 

Are your liners suitable for sensitive skin?

Our liners are hypoallergenic and ideal for sensitive skin. They are designed to prevent irritation such as itching, rashing and general discomfort.  

Are your liners scented?

Our liners are unscented as they do not contain any fragrance or perfumes. 

Menstrual Cups

Why try a reusable menstrual cup?

Reusable period menstrual cups are a great option if you’re looking to reduce waste on your period. On average, one menstrual cup can save 2400 tampons/pads from landfill per user (based on a cup lasting 10 years). Alongside reducing waste, a menstrual cup can help you save money every cycle – One menstrual cup replaces the need to buy other period care products.  

What are your cups made of?

Our cups are made with medical grade TPE, which is often used in medical equipment. We use TPE over silicone as it has a soft, flexible feel which moulds to the body when inserted. This means that (when placed correctly) our cup seals securely for added comfort and protection.  

Which size cup should I choose?

We offer standard guidelines to help you find the right cup, however these are just suggestions. If you need help deciding on a size, please drop us a message. Our standard guidelines are shown at the top of this page, just select ‘find my cup size.’

Are your cups suitable for sensitive skin?

Our cups do not contain phthalates, silicone, latex, or BPA. They are hypoallergenic and suitable for sensitive skin.

How do your insert the cup?

To insert the cup, you’ll need to fold it beforehand. There are many different ways to fold a menstrual cup. We’ve linked a few suggested folds here. It’s important to relax and try out a few folds until you find what works best for you.

How do you clean the cup?

You need to sterilise your cup before use by boiling it in water for 3-4 minutes. Once cooled, you can then insert the cup to use on your period. When you need to change the cup, you need to gently squeeze the sides of the cup to release the seal and then remove the cup. You can then empty your blood into the toilet, give the cup a rinse under water and re-insert.

Natural Pads

Are these pads organic?

Our natural pads feature a 100% organic cotton topsheet (the bit that comes into contact with your body). The absorbent core is made with sustainably-sourced, renewable wood pulp fluff which is totally-chlorine free (TCF).

By using organic and biodegradable materials, all of our pads help to reduce plastic waste. If you’re looking for pads that are made with organic cotton from cover to core, you can shop our core pad range here.

Is wood pulp the same as rayon?

No, wood pulp (if sustainably and responsibly sourced) in it’s raw form is renewable, however many period care products chemically process this to create rayon or viscose – a process that is not environmentally-friendly. Furthermore, the rayon is often bleached which can also produce dioxins.

Our new pads do not contain rayon or viscose and we use woodpulp fluff that is sustainably-sourced, renewable, and totally chlorine free (TCF).

Do these pads contain artificial absorbents?

Absolutely not! We created these pads as an ethical alternative to pads which contain SAPs or superabsorbent polymers.  SAPs offer a cheap and effective way to enhance absorbency, however they are mostly produced from petrochemicals and can take up to 500 years to degrade.  We use organic and renewable materials in our pads to absorb your flow naturally. Our goal is to continually develop our pad range so we can cater for all different flows without the use of conventional SAP. If you’re curious if the pads you use contain SAP, you can test it out by pouring water on top of the pad. If you see a mound form or slush appear beneath the top layer, then it probably contains SAP.

Where are your products made?

All TOTM period care products are ethically-manufactured in Europe.

Are these pads carbon neutral?

Yes, all TOTM tampons, pads and liners are carbon neutral, as well as our business. We work closely with our partners at ClimatePartner to ensure that we calculate, reduce, and offset our carbon emissions.

What is your packaging made from?

We’re proud to use plastic-free packaging across the range. Our products are packed in recycled cardboard boxes which are fully recyclable.

Are your pads suitable for sensitive skin?

Our pads are hypoallergenic and ideal for sensitive skin. They are designed to prevent irritation such as itching, rashing and general discomfort.  

Are your products cruelty free and vegan?

All TOTM period care products are registered with  The Vegan Society and carry the Vegan Trademark. The Vegan Society’s standards for the Vegan Trademark includes both no animal ingredients, and no animal testing (at the initiative of the company or on its behalf, or by parties over whom the company has effective control).

Non-Applicator Tampons

Do TOTM tampons contain heavy metals?

Our tampons are certified to the Global Organic Textiles Standard (GOTS), the worldwide leading textile processing standard which effectively sets the bar for organic brands across varying industries. Independent third-parties vigorously test TOTM’s entire supply chain before we are submitted as part of a GOTS audit, meaning even the purest of organic cotton fibres undergo testing for heavy metals. GOTS place limit values on safe, low concentrations of these heavy metals and we are pleased to report that TOTM complies with this, and that additional testing of our products showed no detection whatsoever of heavy metals such arsenic, lead, or cadmium.

Do you use certified organic cotton?

We do! Our tampons, pads and liners are made with organic cotton that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). GOTS has a defined set of criteria for organic fibres, including ecological and social criteria.

What are your wrappers made from?

You’ll usually find non-applicator tampons are wrapped in plastic however we were proudly the first UK period care brand to switch to recyclable paper wrappers. Our non-apps are totally plastic-free – including the wrappers! 

Are these as absorbent as other brands?

Our tampons comply with industry standard absorbency guidelines which you can find on the front of the pack and in our ‘help me choose’ guide above.

How are TOTM tampons different to other tampons?

Our tampons use 100% organic cotton from core to cover which sets them apart from other tampons on the market. Conventional tampons are typically made with non-organic cotton and rayon. They can also contain ingredients such as paraffin, glycerine, PEGs and titanium dioxide. These ingredients can all cause irritation during use and have a negative impact on the environment.

Our tampons do NOT use any of these ingredients. We use organic cotton from the core to the veil. Our veil helps to prevent fibre-shedding and irritation. Not all organic cotton tampons contain a veil, however we took this step for added comfort and safety.

Do your tampons contain PFAs?

PFA testing was conducted by EUROFINS in 2023 on our organic cotton pads, natural pads and tampons. All of them passed the test under the acceptance criteria specified by AFIRM Restricted Substances List 2023 ver.08. The method used in this test was the total fluorine content (meaning that different PFAS were tested, regardless of if they are or not regulated).

What are your non-applicator tampons made from?

Our non-applicator tampons have an organic cotton core, veil, and string. 

Are TOTM tampons sterile?

Absolutely! Safety is important to us at TOTM, that’s why our tampons are produced in a sterile environment with UV lamps based on ISO 9001, ISO 13485 and 21 CFR 820 (US FDA) standards.

Organic Cotton Range

Do you use certified organic cotton?

We do! Our tampons, pads and liners are made with organic cotton that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). GOTS has a defined set of criteria for organic fibres, including ecological and social criteria.

Why organic cotton?

Organic cotton is grown without the use of toxic pesticides. It’s GM-free and has a naturally soft, breathable texture. This makes it ideal for use in period care which comes into contact with the sensitive and highly absorbent vaginal area. Mainstream tampons, pads and liners are made with conventional cotton and have been found to also contain additional synthetic materials such as rayon, plastics and artificial absorbents. We use organic cotton as it’s kind to the body and the environment.

Is your organic period care cruelty-free & vegan?

We’re extremely proud our product range is certified cruelty-free and vegan by The Vegan Society & PETA.

Is your organic cotton period care biodegradable?

Our tampons, pads, and liners are made with 100% organic cotton. We love organic cotton as it’s responsibly sourced and biodegradable. To help reduce waste, we also use sustainable packaging, like biodegradable cardboard tampon applicators and certified compostable pad wrappers.

Where do you source your cotton from?

The organic cotton is sourced from various Fairtrade farms to ensure we can secure the best cotton available, whilst keeping our prices down.

Are your products sterile and safe to use?

Absolutely! TOTM products go through a very strict selection and sterilisation process within an FDA approved facility. We have strict internal policies and procedures which enables us to produce the safest and best quality products within the market, which we’re extremely proud of.

Is your organic period care hypoallergenic?

Our organic cotton period care range is GOTS certified, hypoallergenic and clinically proven non-irritating.

Are your products plastic-free?

Our period care is designed to reduce plastic waste and is free of petroleum-derived plastics. TOTM tampons, pads and liners are made with certified organic cotton and natural materials. To learn more about product ingredients, please check out each product page.

Organic Switch Kits

Do you use certified organic cotton?

We do! Our tampons, pads and liners are made with organic cotton that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). GOTS has a defined set of criteria for organic fibres, including ecological and social criteria.

Organic Vegan Chocolate

Why can’t I find TOTM face masks and TOTM chocolate bars?

Unfortunately, we’ve discontinued these products from our range. We’re all about ethical period care and are focused on creating new products that inspire better, sustainable ways to manage your period. If you have any suggestions, feel free to drop us a message anytime.

Pads

Do you use certified organic cotton?

We do! Our tampons, pads and liners are made with organic cotton that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). GOTS has a defined set of criteria for organic fibres, including ecological and social criteria.

What is your packaging made from?

We’re proud to use plastic-free packaging across the range. Our products are packed in recycled cardboard boxes which are fully recyclable.

Are your pads suitable for sensitive skin?

Our pads are hypoallergenic and ideal for sensitive skin. They are designed to prevent irritation such as itching, rashing and general discomfort.  

Are your products cruelty free and vegan?

All TOTM period care products are registered with  The Vegan Society and carry the Vegan Trademark. The Vegan Society’s standards for the Vegan Trademark includes both no animal ingredients, and no animal testing (at the initiative of the company or on its behalf, or by parties over whom the company has effective control).

Do your pads contain PFAs or titanium dioxide?

We recognise that there are growing concerns over the use of titanium dioxide and PFA (forever chemicals) in period care products. At TOTM, we never add titanium dioxide to any of our organic cotton products. With PFAs, PFA testing was conducted by EUROFINS in 2023 on our organic cotton pads, natural pads and tampons. All of them passed the test under the acceptance criteria specified by AFIRM Restricted Substances List 2023 ver.08. The method used in this test was the total fluorine content (meaning that different PFAS were tested, regardless of if they are or not regulated).

How do TOTM pads compare to other brands?

Our period care is designed to be different. We’re proud to use quality, sustainable materials throughout our range. Our organic cotton pads use 100% organic cotton from core to cover which sets us apart from the big brands and other eco brands in this space.

In other pads, you may find ingredients like fragrance, dyes, chlorine bleach and artificial absorbents (super absorbent polymers).  In fact, SAP is often found in conventional pads and bamboo pads. As we’re all about comfort at TOTM and want to prevent vaginal irritation, we leave ingredients such as this out of our pads. We love that organic cotton is naturally absorbent, super soft and breathable. It’s an eco-conscious alternative that’s kind to you and the planet. Our pads are still competitive in terms of absorbency however are the best choice for sensitive skin.

What are your pads made from?

TOTM pads are made from 100% GOTS certified organic cotton from the topsheet through to the absorbent core. They are made without rayon, fragrance/perfumes, dyes, artificial absorbents (SAP) and chlorine bleach.

Payment Options

Can I change my payment method?

If you set up a regular order, you can update or change your payment method in your account, at any time. Any issues, feel free to pop and email to [email protected].

What payment methods can I use?

If you’re placing a one-off order you can pay using VISA, MasterCard, American Express, bank transfer, PayPal, or ApplePay. If you set up a subscription, you can pay using PayPal, GoCardless (Direct Debit), VISA, MasterCard, or American Express.

Do you offer key worker discounts?

We do! You can receive 20% off of your TOTM subscription for each and every order. To be eligible for this discount, you must be registered with one of the following:

Health Service Discounts
NHS Staff Benefits
NHS Discount Offers
Charity Worker Discounts
Discount for Teachers
Discount for Carers

All you have to do is log in and search for TOTM to find your exclusive discount code, then apply this at the checkout when you set up a subscription with us.

Do you offer student discount?

We do! Student can enjoy a discount on our range. Just head over to TOTUM or Pion (Student Beans) to grab your discount code if you’re registered.

Subscription

How does a TOTM subscription work?

We offer hassle-free repeat deliveries with our subscription service. It’s designed to make it super easy to stay stocked up on your fave TOTM period care products. Plus, you’ll save on every order when you subscribe! You can choose to get deliveries every 4 or 8 weeks—it’s totally up to you. Manage everything through your subscriber dashboard, and there’s no long-term commitment or contracts. It’s super easy to edit, pause, or cancel whenever you need.

Can I cancel or pause at anytime?

Absolutely! Managing your subscription is a breeze. Just log into your subscriber dashboard, and you can edit, pause, or cancel your orders anytime you need to.

How can I make a one-off purchase?

If you’re new to TOTM, you can easily make a one-off purchase through our shop or product pages. Already a subscriber and want to grab something one-off? No worries! Just log out of your account and shop on our main website. You can also check out as a guest if that’s easier!

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